Resolved 40+ help desk tickets per day while maintaining a 97% customer satisfaction score.

Imaged, configured, and deployed laptops and phones for 150 new hires.

Managed user accounts, permissions, and password resets in Active Directory and Microsoft 365.

Diagnosed network connectivity issues and coordinated fixes with vendors to restore service quickly.

Wrote a knowledge base of 60 how-to articles that reduced repeat tickets by 25%.

Maintained asset inventory and patch schedules to keep devices secure and compliant.

Trained staff on new software and security best practices.