Designed and shipped REST and GraphQL APIs serving 2M+ requests per day with 99.95% uptime.

Cut page load time by 40% by profiling bottlenecks, adding caching, and splitting large bundles.

Wrote unit and integration tests that raised coverage from 55% to 88% and reduced production bugs.

Led migration of a legacy monolith to containerized services, shortening release cycles from weeks to days.

Reviewed pull requests and mentored three junior engineers on clean code and testing practices.

Collaborated with product and design to scope features, estimate work, and deliver on sprint commitments.

Automated CI/CD pipelines that run linting, tests, and deployments on every merge.

Built executive dashboards in Tableau that replaced 12 manual reports and saved 20 hours per week.

Wrote complex SQL queries across 30+ tables to answer pricing, churn, and retention questions.

Identified a checkout drop-off pattern that led to a redesign and a 9% lift in conversion.

Cleaned and validated large datasets, improving reporting accuracy and stakeholder trust.

Developed forecasting models in Python that predicted monthly demand within 5% accuracy.

Presented findings to leadership with clear visuals and concrete recommendations.

Partnered with engineering to define tracking events and build a reliable analytics pipeline.

Resolved 40+ help desk tickets per day while maintaining a 97% customer satisfaction score.

Imaged, configured, and deployed laptops and phones for 150 new hires.

Managed user accounts, permissions, and password resets in Active Directory and Microsoft 365.

Diagnosed network connectivity issues and coordinated fixes with vendors to restore service quickly.

Wrote a knowledge base of 60 how-to articles that reduced repeat tickets by 25%.

Maintained asset inventory and patch schedules to keep devices secure and compliant.

Trained staff on new software and security best practices.

Owned the roadmap for a self-serve product that grew ARR from $3M to $8M.

Interviewed 60+ customers to uncover needs and validate solutions.

Wrote clear requirements and prioritized the backlog with engineering and design.

Launched an onboarding redesign that improved activation by 27%.

Defined success metrics and ran experiments to guide product decisions.